Dirtmaster Cornwall

Frequently asked questions - Residential

DO YOU REQUIRE A DEPOSIT?
Every residential booking requires a £20 deposit to secure your appointment. We will not hold any appointment until a deposit is received. Deposits are payable via either a secure Zettle payment link, PayPal or bank transfer. We will always send you confirmation of your booking on receipt of your deposit.

WHAT DO YOU NEED ON ARRIVAL?
The only sources we need are 2 direct electrical sockets near to a window or front door and direct access to your kitchen sink with hot water.

WHAT ABOUT FURNITURE?
Please ensure all small items of furniture & belongings are removed from the room prior to cleaning. If you can remove sofas/chairs then please do so, otherwise please let us know before booking if you require cleaning under your sofas. We can move sofas to one side provided there is space to do so. We do not under any circumstances move beds, wardrobes, chests of drawers or TV units.

DO I NEED TO HOOVER?
We will always pre vacuum as this is a very important part of the cleaning process for any carpet or upholstery clean. We would, however, advise you to hoover prior to our arrival if possible.

HOW LONG WILL IT TAKE?
We clean to the British standards institute of carpet & upholstery cleaning using a multi stage process. Generally most appointments are between 2 to 3 hours to complete.

CAN YOU GUARANTEE STAIN REMOVAL?
We will always endeavour to remove any stains or marks. Unfortunately some stains or marks are not always possible to remove and therefore we can never guarantee 100% removal.

HOW LONG WILL IT TAKE TO DRY?
With our Texatherm cleaning system, drying times for carpets can be around 30 minutes. For fabric sofas, drying times vary depending on the fabric type, level of soiling and method used to clean. We always recommend to keep windows slightly open in the room afterwards as this helps to speed up drying times.

HOW CAN I PAY? We accept cash or debit/credit cards as payment. All payments must be made on completion of your cleaning appointment unless otherwise agreed pre booking.

Not answered your question? Then please call or email us.

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